Return & Refund Policy

Cheva's Holistic Glow Return & Refund Policy

RETURNS

Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

Several types of goods are exempt from being returned, including:

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

Other non-returnable items:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds may be granted (if applicable):

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged or missing parts not due to our error

  • Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet:

  • First check your bank account again.

  • Then contact your credit card company (it may take some time before your refund is officially posted).

  • Next contact your bank.

If you’ve done all of this and you still have not received your refund, please contact us at joce.ccheva@gmail.com.

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded.
Sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at joce.ccheva@gmail.com and send your item to:

Cheva's Holistic Glow
3825 20th Ave SW Apt 7
Cedar Rapids, Iowa, 52404, USA

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

SHIPPING

To return your product, please mail it to:

Cheva's Holistic Glow
3825 20th Ave SW Apt 7
Cedar Rapids, Iowa, 52404, USA

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.